How does it work?

Each week you can access the Frederick Fresh Online farmers market and order what you need for the week. View the available items and select what you need as you would shopping at a market--just what you need or want for that week. 

Use the SEARCH feature to view products by category, search by producer, or find specific products.

We are here to help you fill your kitchen with local, in-season, and environmentally sustainable products, delivered to a convenient location for pick up.

 

Once your order is placed, we send a message to our local farm partners to pick and prepare your order. Your farmers deliver your orders to Bar-T Mountainside in just enough time for us to organize customer orders. Our commercial refrigeration and freezer keep their delivery fresh for order aggregation and pick-up.

 

Frederick Fresh staff and volunteers pack orders for each customer in paper bags, with all necessary food safety handling procedures and adhering to CoViD safety recommendations communicated by the health department.

When picking up wear a mask, open the passenger side window, and tell us your name. We will retrieve your bagged order and place it in your car or trunk, as you prefer. Similar procedures will be followed at satelite pick-up locations,

 

If you like, bring your own box, bag, or cooler for transporting your order or large items such as watermelons.

When and how do I order?

 First create a customer account on the Frederick Fresh Online site to use at your convenience when you would like to order from our growers. When you create your account, you will select the pick-up location you will want to use.

The online market opens at 8 am on Thursdays and closes at 12 Noon on Sundays. Log in and place your order, filling your cart with fresh, in-season, local produce. You will be charged a $3 site delivery and packing fee for each order. This fee covers market and safety supplies (such as bags and gloves) and supports order aggregation efforts and customer support at the pick-up location. You can add to your order at any time and will only be charged once for the site delivery & packing fee.

When and where do I pick up my order?

Pick up days are Wednesdays. The main pick up location is Bar-T Mountainside (2914 Roderick Road, Urbana, MD).

We also have two satellite pick-up locations at Solid Rock Assembly of God (3726 Clay St., Point of Rocks, MD) and Frederick Friends Meeting House (723 North Market St, Frederick, MD).

Orders must be picked up between 5:30 and 6:30 pm.

The Pickup Locations menu has a map to guide you.

Can FFO establish a pick-up location in our community ?

The FFO Implementation Team can work with volunteers in your community to set up a satellite pick-up location. FFO would need (1) a volunteer in your community to serve as the point person, (2) reliable volunteers (with coolers) to pick-up your community's orders on Wednesdays and distribute them to customers, (3) a location willing to serve as the pick-up site that has freezer space for meats and good drive-up space or parking, and (4) volunteers in your community to promote Frederick Fresh Online use among friends, neighbors, and networks. Contact Market Manager Lisa Orr if interested in pursuing this at lorr@meegreen.org.

What happens if something is missing or spoiled from my order?

Please let us know via the contact form on the site if you have a problem with an item. Fresh food can be complicated--perhaps the quantity expected didn’t mature in time to deliver or the eggs got broken. Unfortunately the card processing system does not allow us to refund a purchase back to the card, but we will give you a credit for the value of the item for you to use on your next purchase.

I added items to my cart, waited a day or two before placing the order, and some of the items disappeared from my cart. What happened?  Unfortunately, placing items in your cart does not reserve them. The items are only deducted from the website's inventory when you place the order and pay for it. To make sure you get the items you want before they sell out, place your order right away; you can always add items later and will only be charged one packing fee.

 

I'm having trouble finding items on the shopping page.

On the shopping page, you can search by producer, by category, by key words, or by a combination of these options. This should help prevent a lot of scrolling. 

 

I thought I placed an order, but when I showed up at the pickup location, my order wasn't there.  

 Once in a while, there is a weird glitch with Stripe and the order doesn't go through. Please make sure you receive a confirmation email for your order! If you don't, contact Melanie (melanie@communityfare.org or 301-768-3354) to make sure your order went through, OR click on the person icon in the top right corner and select "My Orders." This will show you if the order was received.

 What happens if I forget my order?

Unfortunately we are unable to reschedule pick up times without prior arrangements, but forgotten orders will be donated to local food banks to help alleviate food insecurity in our community.

 


 If you are interested in becoming a producer copy and paste this URL to view our guidelines: https://tinyurl.com/FFOProducerGuidelines

 

“My grandfather used to say that once in your life you need a doctor, a lawyer, a policeman and a preacher, but every day, three times a day, you need a farmer.” --Brenda Schoep